There is a few KBAs that i'd like you to take a look at please. Enter the search string 'crystal INS00140' in the search box in the top right corner, then filter for Support Notes (left side of page).
Also see:
http://scn.sap.com/thread/3233952
http://scn.sap.com/thread/3326347
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter