Re: Solman 7.1 - ITSM- Changing Processor or Reporter not trigger partner determination.

HI Mauricio

BRFPLUS or PFAC these will help to setup rules etc but called by action defined in action profile and majorly defined for the intial determiation of L1 support.

there is another action dispatch which is used for dispacthing to other teams have you checked this

Incident Management: Support team determination in Solution Manager 7.1

hope this resolves

regards

Prakhar