We are considering the concept of a hybrid approach for Work Order assignment that I would like to table with the community to see if anyone has been down this particular path before.
The issue is that we want assign work out to supervisors (who may be in the field and carrying mobile devices) who then re-assign it to their team members. Supervisors need to be able to see all the work that they and their team members have (even after it has been assigned out to the person doing the job) but team members should only see the work that has been assigned to them.
The idea is to combine Work Center assignment with Person Responsible assignment.
Supervisors will have a PID setup for their Work Center. Team members will not.
Planning and scheduling will assign work out to supervisors and in some cases directly to person responsible if they know that for specific work.
Work needs to be assigned at the Operation level. It is possible to have Work Orders where different Operations are carried out by different people and indeed people from different Work Centers.
The sticky bit is that Technicians in the field must only see the work that has been assigned directly to them.
The alternative to this approach would be to create and maintain Work Centers right down to the Person level. This is something that the business does not want to do.
I would appreciate your comments if you have experience in this area.
Regards
Marty