Hi Swapna
Has this been resolved? Strange is I am getting into the same error now.
One thing I noticed is, the dispute case itself I am unable to go in to change mode. System shows an error "You are not authorized to perform this action". However dispute case is still open and has escalation reason code and reason code. It also has open disputed amount.
Status profile is set correct (i.e it should go from any status to Closed, given disputed amount becomes zero either Manual write off or dispute write off)
Security team says all authorization checks are successful and I don't see any config relevant issues either. I am able to go into change mode for other disputes and write off other dispute cases. Few are getting stuck and unable to get picked up in UDM_AUTOWRITEOFF and at the same time unable to go in change mode for the same dispute case
Any ideas where am I missing ?
Thanks
Aleem