Hi SAPians,
I am working on BPEM in an Implementation project for ISU. Have a requirement to automate the BPEM process.
Can anyone help me in guiding me the steps to configure BPEM, such that the case will be resolved automatically defining a process.
i.e The use of Automatic Solution process , under the "Procs" tab...??
Kindly help me guys... 
Regards,
Hari