Hi Syed Muhammad Fahad Imam,
For Service request (incident), you need to assign the transaction types to catalog categories.
And then you need to assign the relevant application area to your categorization schema.
Please check following informaiton from sap help.
==>
The following parameters are supported:
•TXN_TYPE_AND_CATALOGTYPE
This parameter is used if categorization schemas are to be mapped directly to a combination of transaction type and catalog category.This mapping enables the mapping of multiple categorization schemas to an application. These categorization schemas are then displayed in multiple blocks of categorization fields in the corresponding application.
This mapping is delivered for the following business transactions:
◦Service request (incident)
◦Problem
◦Request for change
◦Knowledge article
=>
Please check following screenshot I created for you. Please refer to it, then I think
you can see your categories in both subject and Reasons area.
1.customizing
2.settings on webui
Best Regards,
Bruce