Julius,
I think you are missing the point in that there are KPIs for these things and the points allocations are designed to achieve those KPIs.
I am encouraged that someone is attempting to apply some business logic to these forums. Recently, SCN to me seems to be migrating toward being yet another touchy-feely social media outlet. Such an outlet has very little value to me.
Exactly what are the KPIs that are being pursued, that have resulted in SCN adopting the current points scheme(s)?
One of the greatest opportunities for SCN is that it could be a treasure trove of obscure and arcane info, as discovered and described by expert users. This opportunity to me has not yet been realized. The problem is that for every useful question, with useful answers that I see, I see hundreds and hundreds of non-useful ones. There is only a small percentage of SCN answers that contain information that cannot already be found in SAP online help or in SAP Service Marketplace, and sifting through huge volumes of SCN posts to get at these nuggets of gold is a daunting task. In my opinion, the current points system exacerbates this problem. I confess that I decided to stop searching SCN for answers several years ago, and nothing I have seen recently makes me think that that decision was poorly chosen.
With respect to KPIs, I would like to see a KPI that includes creating methods to isolate and easily exclude basic QUESTIONS during a search. I personally consider basic questions to be 'noise'. I'll bet there are others who share this opinion.
There is no question that newbies must be served in some way. SCN users who need to see basic questions/answers can always use SAP online help, or perhaps SCN could devote some space exclusively to basic topics, perhaps containing its own system of rewards.
Best Regards,
DB49
