Hello Tina,
I think you didn´t get my question # 4.We dont need to bring down PROD to perform the test.
With this test I wanted to use Web Tier (Tomcat) of PROD environment or any other working environment just to confirm the issue is at Topmcat side or it´s something else.
To perform this test it is not necessary to use PROD. You can use Tomcat of any other working environment. (TEST/QA/Sandbax)
For Eg: I asume you have this issue in DEV environment and DEV CMS name BODEVCMS. Now I will call CMC url of TEST environment and on the login page I will specify Dev CMS details as below:
Now try to run same reports and let us know. If the report Works then the problem is at DEV Tomcat, so we can troubleshoot the issue in that direction.
- Mahesh