Hello John,
Some sap notes relevant to firefighter controller
1836800 - Email not sent to firefighter controllers
1900912 - Controllers are not receiving e-mails
1966754 - EAM Log review workflow not shown in Controller work inbox
1832947 - Email notifications are not sent to the controllers
1781058 - The system does not send notification to the controller
Hope it helps you
Regards
Baithi